1. Scope and Acceptance

This Privacy Policy applies to the Sadia Maintenance website, Android mobile application, customer accounts, booking and service-request features, building and room-rental features, notifications, customer support, and related online services (together, the “Services”). By using the Services, you acknowledge that you have read this Policy. Where consent is required by applicable law, we will request it separately and you may withdraw it as described below.

2. Information We Collect

We may collect information that you provide directly, including your full name, email address, mobile or WhatsApp number, password in securely hashed form, profile photograph, preferred language, service addresses, booking or rental details, requested dates and times, service descriptions, uploaded images or documents, support messages, quotations, invoices, agreements, payment status, and other information you choose to submit.

We may also collect technical information automatically, such as IP address, browser type, device model, operating-system and app version, language, approximate time zone, pages or screens viewed, feature interactions, error and diagnostic information, and security logs. The Android app may create a Firebase Cloud Messaging token so that we can deliver notifications. The website may use cookies or similar technologies for sessions, security, preferences, analytics, and basic functionality.

3. Device Permissions and Uploaded Content

The Android app may request camera or photo/media access only when a feature requires you to capture, select, upload, or update an image, such as a profile photo or service-related image. Permission is requested through the device and may be denied or revoked in Android settings. We do not use these permissions to access unrelated content. Any image or document you submit may be stored and processed to provide the feature you selected, prevent abuse, maintain records, or resolve support issues.

4. How We Use Information

We use information to register, verify, authenticate, secure, and manage customer accounts; provide the website and app; display services, buildings, rooms, bookings, quotations, invoices, agreements, and notifications; process service or rental requests; contact you about appointments, confirmations, changes, support, safety, or account matters; personalize language, theme, and saved preferences; prevent fraud, misuse, and unauthorized access; diagnose errors and improve performance; comply with legal, accounting, contractual, and regulatory obligations; and establish, exercise, or defend legal claims.

We do not use personal information for materially different purposes without an appropriate notice or consent where required.

5. Legal Grounds and Consent

Depending on the circumstances and applicable law, we process information because it is necessary to provide a service or perform a contract with you, because you have given consent, because we must comply with a legal obligation, or because we have a legitimate interest in operating, securing, supporting, and improving the Services. Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal and may limit features that require the relevant information.

6. Cookies, Analytics, and Similar Technologies

The website may use essential cookies to maintain sessions, remember preferences, protect forms, and support login functionality. We may also use analytics or tag-management tools, including Google services, to understand aggregate usage and improve the Services. These providers may process technical identifiers and usage information under their own terms. You can manage cookies through your browser, but disabling essential cookies may prevent some features from working correctly. We do not knowingly use personal information for the sale of targeted advertising.

7. Notifications and Communications

We may send transactional or service communications by email, phone, WhatsApp, SMS, in-app message, or push notification, including verification codes, booking updates, quotations, invoices, account-security alerts, and support responses. Android notification permission can be changed in device settings. You may opt out of non-essential promotional communications, but we may still send communications needed to provide requested services, protect your account, or meet legal obligations.

8. How We Share Information

We do not sell or rent your personal information. We may share only the information reasonably necessary with authorized employees, technicians, contractors, property or building personnel, hosting and infrastructure providers, email and communication providers, Firebase/Google services, analytics providers, professional advisers, payment or banking partners where applicable, and other service providers that help us operate the Services.

We may also disclose information when required by law, court order, lawful government request, safety need, fraud investigation, enforcement of our agreements, corporate restructuring, or protection of the rights, property, and safety of Sadia Maintenance, our users, or others. Service providers are expected to process information only for authorized purposes and with appropriate safeguards.

9. International Processing

Some technology or communication providers may process information on servers outside Qatar. Where information is transferred internationally, we take reasonable steps to use lawful transfer mechanisms and contractual, organizational, or technical safeguards appropriate to the information and the destination.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Measures may include encrypted network transmission, password hashing, access controls, session protection, logging, backups, restricted administrative access, and software maintenance. No website, app, network, or storage system is completely secure, so absolute security cannot be guaranteed. You are responsible for keeping your credentials and verification codes confidential and for notifying us promptly of suspected unauthorized use.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Account and profile information is generally retained while the account remains active. Booking, rental, quotation, invoice, agreement, support, security, and transaction records may be retained for the period required to complete services, resolve disputes, prevent fraud, maintain business records, and meet legal, tax, accounting, insurance, or regulatory duties.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely isolate it. Backup copies may remain for a limited cycle before being overwritten. If particular information must be retained after an account-deletion request, we will restrict it to the permitted purpose and retain it only for the required period.

12. Your Privacy Rights

Subject to applicable law and verification of identity, you may request access to personal information we hold about you; correction of inaccurate or incomplete information; deletion of information; restriction or objection to certain processing; withdrawal of consent; and information about the purpose, source, or recipients of processing. You may update some information directly in your profile.

To exercise a right, contact us using the details below. We may request reasonable verification to protect your account. Rights may be limited where an exception applies, including legal recordkeeping, security, fraud prevention, the rights of another person, or the establishment or defense of legal claims.

13. Account and Data Deletion

Customers may initiate account deletion from the Android app through Profile → Delete Account. A request may also be submitted outside the app through https://sadiamaintenance.com/delete_account.php or by emailing info@sadiamaintenance.com from the account’s registered email address. Please identify the Sadia Maintenance account and provide enough information for secure verification.

After a verified request, we will delete or anonymize the account and associated personal information that is not required for a legitimate legal, security, fraud-prevention, accounting, contractual, or regulatory purpose. Temporary deactivation is not treated as completed deletion. Verified requests are normally processed within 30 days, although additional time may be required for complex requests or legal obligations. We will explain any material delay or information that must be retained.

14. Children’s Privacy

The Services are intended for customers who can lawfully enter into service or rental arrangements. They are not directed to children under 13, and we do not knowingly collect personal information from a child under 13 without appropriate authorization. If you believe a child has provided information improperly, contact us so that we can review and delete it where required. Parents or guardians should supervise a minor’s use of the Services.

15. Third-Party Links and Services

The Services may contain links to maps, WhatsApp, email, phone, YouTube, payment services, social platforms, or other third-party websites and applications. Their privacy practices are controlled by those third parties, not by this Policy. Review the privacy terms of a third party before providing information or using its service.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in the Services, technology, law, or business practices. The current version will be published on this page and inside the app with a revised “Last updated” date. Where a change is material and notice is required, we may provide an additional notice through the website, app, email, or another appropriate channel. Continued use after the effective date is subject to the updated Policy, to the extent permitted by law.

17. Contact Us

Sadia Maintenance Website: https://sadiamaintenance.com Email: info@sadiamaintenance.com Phone / WhatsApp: +974 5012 2932 Country: State of Qatar

Privacy, access, correction, deletion, or complaint requests should be sent to the email address above. Please use a clear subject such as “Privacy Request” or “Account Deletion Request.”